Email Notifications
Formtorch sends an email notification whenever a new submission arrives on your form. You get notified in your inbox without writing any email infrastructure yourself.
How it works
When a form receives a submission, Formtorch:
- Runs spam scoring. If the submission is spam, no notification is sent.
- Sends an email to each of the form’s effective recipients (see below)
- Records the delivery status on the submission
Notifications are fire-and-forget. A failed delivery doesn’t block the submission from being stored.
The recipient directory
Notification recipients live at the project level, not the form level. Each project has one reusable directory of verified email addresses, managed from Project Settings → Notifications. Add an address once, verify it once, and it’s available to every form in that project.
A directory recipient can be included on a form in two ways:
- Default — mark a recipient as Default in Project Settings and it’s automatically included on every form in the project, current and future.
- Assigned — from a specific form’s Settings → Notifications, add an existing directory recipient (or a new one) to just that form.
A form’s effective recipients are the deduplicated combination of its project’s defaults plus anything explicitly assigned to that form. If a recipient is already a project default, assigning them to a form individually has no additional effect — they’re already covered.
Add a recipient to the project directory
In the dashboard , open your project → Settings → Notifications. Type an email address and click Add. Formtorch sends a verification email to that address.
Verify the address
The recipient must click the link in the verification email before they can receive notifications from any form in the project. Unverified addresses are shown with a pending badge.
Choose how it reaches forms
Toggle Default to have this recipient notified for every form in the project automatically, or leave it off and assign it to individual forms from that form’s Settings → Notifications instead.
Recipients can unsubscribe at any time using the link in the footer of each notification email — this removes them from the project directory entirely, across every form they reached. For details on the verification flow, see Recipient Verification.
What skips notifications
Email notifications are not sent for:
- Spam submissions: scored at or above 60 by TorchWarden
- Test submissions: submitted with
_test=true
If you’re not receiving notifications, check that the recipient email has been verified (click the link in the verification email), that it’s a project default or explicitly assigned to the form, and that the submission isn’t marked as spam in the dashboard.
Redelivering a specific submission
If a submission’s own notification failed, or you just need to push it to a recipient again, use Retry delivery or Resend delivery from the submissions table — see “Manual resend & delivery history” in Submissions.