Data Retention & Deletion

Formtorch stores form submissions for a period that depends on your plan. You can delete individual submissions or all submissions for a form at any time from the dashboard.

Retention periods

After the retention period, submissions are automatically purged and cannot be recovered. Upgrading your plan before the cutoff preserves older submissions going forward.

Deleting individual submissions

Open a submission in the dashboard and click Delete. The deletion is immediate and permanent. This also deletes any file attachments associated with the submission.

Deleting all submissions for a form

On the submissions page, use Select all and then Delete selected to remove all submissions in bulk. For forms with a very large number of submissions, this may take a few moments.

GDPR and right to erasure

If a user requests deletion of their data under GDPR or similar regulations:

1. Use the submission search to find their submissions by email address or name
2. Delete each matching submission individually
3. The deletion is immediate and permanent — no recovery is possible

Notification recipient removal

If a user asks to be removed from notification emails:

• They can unsubscribe using the link in any notification email
• You can remove them manually from Form Settings → Notifications

Removal from the recipient list does not delete their past submissions — it only stops future notifications.

Data storage location

All submission data is stored in Formtorch’s Neon Postgres database hosted in the US. File attachments follow the same storage region. If you have specific data residency requirements, contact support.